When to call 999

Advice on when to call 999

If you have witnessed or been the victim of a crime while travelling on a train or at a station, then we are here for you.

Call us on 0800 40 50 40 or text 61016 to report any crime that has already happened, to seek crime prevention advice or to make us aware of issues in your neighbourhood.

Using the Freefone number above keeps 999 available for emergencies, and helps us to reach the people who need us most as quickly as possible.

What is an emergency?

An emergency is when a crime is happening, someone suspected of a crime is nearby, someone is injured, being threatened or in danger. In an emergency, dial 999.

Hearing or speech impaired users

If you have a question about the way we police or need some advice, text us on 80110.
*You cannot report a crime by using this service, please telephone us.

Text messages do not arrive quickly, please bear this in mind. You will know your text message has been received when you receive a reply from us.
 
Please note that all telephone calls are recorded.

Also, register your phone with Emergency SMS text service. This service works like a 999 call for deaf, hard of hearing and speech-impaired people. You can send an SMS text message to this service and they will then pass this on to the correct emergency service.