Our policies and procedures

The police super-complaints system allows designated organisations to raise concerns on behalf of the public about harmful patterns or trends in policing.

The College of Policing, His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) and the Independent Office for Police Conduct (IOPC) are responsible for assessing, investigating and reporting on police super-complaints. Once the complaint has been investigated, a report is published which will contain their recommendations.

British Transport Police review all super-complaints received. Our response, can be found below.

Stalking Action Plan Update

Following the publication of the Suzy Lamplugh Trust’s super-complaint on the police response to stalking, we remain firmly committed to strengthening our approach and ensuring victims receive the highest standard of care and protection. Over the past year, we have implemented significant improvements, including enhanced training for officers, the establishment of a dedicated stalking scrutiny panel, and the introduction of a clear referral pathway for victims.

Working closely with Paladin in England and Wales and Action Against Stalking in Scotland, victims are now supported by accredited Independent Stalking Advocacy Caseworkers (ISACs), ensuring a trauma-informed, victim-centred approach to investigations. All stalking offenders are referred into MAPPA, enabling robust multi-agency risk assessments and management plans. We also actively consider Stalking Protection Orders in every case to prevent re-offending and safeguard victims.

Looking ahead, we will continue to refine our processes, learn from partners, and apply best practice models such as Operation Soteria to address stalking linked to domestic abuse and sexual offences. Our goal is clear: to protect victims, prevent harm, and deliver procedural justice. Significant progress has been made, and we remain committed to continuous improvement.

#WeAreProudToProtect

#WeStriveToBeBetterEveryDay