Our policies and procedures

The police super-complaints system allows designated organisations to raise concerns on behalf of the public about harmful patterns or trends in policing.

The College of Policing, His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) and the Independent Office for Police Conduct (IOPC) are responsible for assessing, investigating and reporting on police super-complaints. Once the complaint has been investigated, a report is published which will contain their recommendations.

British Transport Police review all super-complaints received. Our response, can be found below.

Suzy Lamplugh Trust, on behalf of the National Stalking Consortium

Following the publication of the report into the Suzy Lamplugh Trust’s super-complaint on the police response to stalking, the British Transport Police has committed to enhance our operational effectiveness and response in this area.

A thorough examination of the police response to stalking has been carried out by the IOPC, HMICFRS and the College of policing which has resulted in a number of recommendations to improve the police response to stalking. The British Transport Police has reviewed each of these recommendations and are working hard to implement them into our daily business.

We have appointed executive officer Detective Chief Superintendent Sarah White and tactical lead, Detective Chief Inspector Nia Mellor. Both of whom are committed to improving the initial response, victim support, perpetrator focus and investigative outcomes to reports of stalking. Working collaboratively with teams across BTP, actions have been assigned to departmental heads and work is already underway to make improvements. Some of the requirements are already in place within BTP and work is ongoing to bridge the gaps and fully embed the recommendations.

We are systematically reviewing and enhancing our training programs for all operational staff, with a particular focus on those who will respond to and investigate crimes of stalking. With a refreshed focus on the early identification of perpetrators and stalking behaviours, achieving best evidence from our victims, and allocating the appropriate support throughout the entire reporting and investigative process. We will strengthen our ties with independent stalking advocacy caseworkers (ISAC’s) and other external specialists to provide a more holistic approach to supporting victims and maximising the use of Stalking Protection Orders to preventing re-offending.