Our promise to victims of crime

Police officer on Tube platform

Our promise to you if you are a victim of crime

  • We will ensure you are given the highest level of care and support
  • Access this guide to see what happens next
  • While we investigate the crime you have reported, we will keep you informed of our progress
  • We will let you know about any developments in your case as quickly as we can, in accordance with the timeframes laid out in the Code of Practice for victims of crime
  • If there are any changes to your case, or if we are unable to proceed with our investigations any further, we will give you a full explanation about how we arrived at our decision
  • We will let you know what support you can expect and put you in touch with support organisations who can give you specialist care
  • We will regularly review how we care for victims of crime to make sure we are complying with the Code of Practice for victims of crime
  • If we have enough evidence to charge the suspect, we will put you in touch with your local Witness Care Unit who will look after you through to the end of the case
  • Our victim and witness strategy can be found here; it outlines the Force’s approach to fulfilling victim and witness care requirements and standards as outlined within governing legislation and initiatives

Full details of the guidelines we follow can be found in The Code of Practice for Victims of Crime which is available in English and in Welsh.

Disclosure of information

If your case has been closed, you can request certain information.

Victims of crime in England and Wales 

Victims of crime in Scotland

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999