See It Say It Sorted - new national campaign

New National Rail security campaign starts today: “See It. Say It. Sorted.”

A new nationwide campaign to encourage train passengers and station visitors to report any unusual items or activity has been launched today (Tuesday 1 November 2016) by Rail Minister Paul Maynard at London Waterloo

See it Say it Sorted

Designed by government, police and the rail industry, the new campaign aims to help build a more vigilant network on railways across the country and raise awareness of the vital role the public can play in keeping themselves and others safe. 

Passengers arriving at major train stations this morning in London, Birmingham, Glasgow, and Manchester will be among the first to hear updated security announcements and see posters promoting the new “See It. Say It. Sorted” campaign message.

Everyone who uses the rail network is being urged to report anything unusual either in person to rail staff, text us on 61016 or calling 0800 40 50 40, helping to keep the UK’s rail network safe.

Rail Minister Paul Maynard said: 

“We want to send a clear message to anyone threatening the security of the rail network that there are thousands of pairs of eyes and ears ready to report any potential threat to BTP and rail staff who are ready to respond to these reports.

“Today’s campaign is aimed at our railways but the recent incident at North Greenwich underground station, where an alert member of the public reported an unattended bag to a member of staff, reminds us just how important it is to be vigilant.

 “I would urge anyone who spots anything unusual to speak to rail staff or contact BTP by texting 61016 or calling 0800 40 50 40.”

BTP Temporary Assistant Chief Constable Alun Thomas said: 

“Don’t be afraid to report anything that feels out of place. We rely on information from the public to help us keep the rail network safe. 

 “It could be someone avoiding rail staff or police, leaving a bag on the railway, checking out security arrangements like CCTV or trying to access staff-only areas.

“If it doesn’t feel right, we want to hear from you. Let us decide if what you have seen or what you know is important. We will check the information thoroughly.”

Gary Cooper, Director of Operations at the Rail Delivery Group, representing train operators and Network Rail, said:

“Safety and security are paramount. Our customers, who are at the heart of everything we do, rightly expect this. 

“With rail staff, BTP, and customers all working together to identify any activity that doesn’t look normal, we can help ensure millions of customers’ journeys and all freight deliveries are safely and securely completed every day so that Britain’s railway remains the safest in Europe.”

The new “See It. Say It. Sorted” Campaign starts today at major railway stations and will be rolled out across the rest of network in England, Scotland and Wales.

The campaign complements our innovative 61016 text service, which allows the public to report non-emergency incidents on the railway discreetly 24 hours a day, 365 days of the year. Since it started three years ago, the service has received almost 50,000 text messages from UK rail users. We have responded to more than 8,000 incidents and recorded just over 4,100 crimes – all as the result of a simple text message.

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999