First year reports of text message service revealed

First year reports of 61016 text message service revealed

Published: Thursday, 6 March 2014

To mark our 61016 service's first year in operation, we reveal how you've been using the new service has been used to keep the railways safe.


In March 2013 we became one of the first police forces in Britain to offer a text message reporting service. Non-emergencies, reports and other information can be sent directly to our control room using the new 61016 number.

In the last 12 months, we've received thousands of your messages to help us police Britain's railways.

Texts and responses

Not all texts we receive result in an incident being logged; some texts are simply for information only, or are about crime off the railway network. Others are late reports, so may not require immediate officer assistance.

Total texts received: 5,331

Incidents logged as a result of texts: 2,126

Officers deployed as a result of texts: 857

Crimes recorded as a result of texts: 260

The first month of the new service saw the most texts, with 853 received and 246 incident logs created in March 2013. Overall, you've sent us more than 14 texts every day on average.

Most reported

Anti-social behaviour: 991

Public order: 245

Begging: 200

We also received 11 reports of ticket touting, six reports of litter and four complaints of noise nuisance offences.


  • A member of rail staff used 61016 to report an abusive man on board a service in the Mansfield area. Officers met the train at the next station and made an arrest.
  • A passenger used the text message service to report a man who was preparing and taking illegal substances on board a train. Officers met the service at Birmingham New Street, where a man was arrested after being found in possession of cannabis.
  • We received a report of rugby supporters being intimidating to other passengers. Officers met the train at Leeds station and made two arrests for drunk and disorderly behaviour.


Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999