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Professional Standards Department
Complaints about individuals
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General complaints
Complaints about Individuals
English | Cymraeg

Please note, fields marked with a star(*) are mandatory

Section 1 - About You

Title (Mr, Mrs, Miss, Ms)*
First Name(s)*
Telephone Number*
Mobile Number (Please enter NA if not applicable)*
Email Address*
Date of birth*
Preferred method of contact*


Are You*


Section 2 - Details of your complaint

Who do you want to make a complaint about?

Name of member of British Transport Police (If unknown please enter unknown)*
Number (If known)*
Male/ Female  
Please enter details of any additional BTP members below (Please enter NA if not applicable)


Which of the following statements best describes the time and date of the incident*

Please enter the date in order of the Year first then the Month and then the day
Location of incident (including street name and town if known)*
Briefly explain the circumstances of the incident. Include details of any injuries sustained as a result of the incident*
Please summarise your complaint(s)*

For Example

1. During the course of my arrest my wrists were bruised and reddened because PC Smith applied the handcuffs too tight.

2. Whilst at the police station, Sgt Jones was rude and swore at me.

In your opinion, does your complaint relate to any of the following factors

Have you reported this incident to any other organisation?*

Type the numbers you see in the picture below.
Type the numbers you see in this picture.