Our main priority is keeping you safe. We want you to
feel confident as you travel on the rail
network. Here you can find out what you need to be aware of
when travelling so you can guard against potential hazards.
Our safety recommendations will help you prepare for your journey and stay safe while you travel.
We're doing everything we can to reduce instances of thefts and pickpocketing and you can protect yourself too.
Bikes are a popular target for thieves. Follow our simple tips to keep your bicycle safe and secure.
Follow our tips to keep your vehicle safe and secure when parking in public spaces.
Many stations provide ATM machines for passengers. Follow our tips to protect yourself and your money.
Prepare children for travelling alone by following our safety advice.
We've put together some hints and tips for rail enthusiasts.
Find out what to do if you are given a penalty notice for disorder.
Level crossings can be dangerous places. Follow our safety advice.
To report a crime or incident, call
or text 61016
In an emergency call 999
We don’t deal with lost property, unless it has been stolen. If you have lost something on the rail network, you need to contact the relevant train operator.
We’re committed to providing the highest level of service. If you’re pleased with the service you have received or if you have a complaint to make then we’d like to hear from you.
Want to find out what our local neighbourhood teams are doing to ensure safe travel on the rail network in your area? Use our interactive maps and search tools to find information and news local to you.