Reporting theft or lost property

Report a theft

If you think your property has been stolen on the railway, it's important that you report it to us on 0800 40 50 40 or text 61016 as soon as possible. You can also contact a police officer or a member of rail staff.

In an emergency, always dial 999.

What happens when I report a theft?

Once you have reported the theft, it will be logged by our control room. It will then be passed to one of our officers who will keep you informed of the investigation, in accordance with the time frames laid out in the Victim’s Code of Practice.

Are there any precautions I can take?

Keep a note of your mobile phone or tablet IMEI number. This will help police to track it down if it is stolen. phone

To find your IMEI number:

Dial *#06# on the keypad and the IMEI number will be displayed.
Remove the battery of the phone — the IMEI number will be identified on a sticker underneath.
On an iPhone and iPad, go to Settings > General > About. Scroll down to IMEI to find the 14 digit number.

If you have an iPhone, install the 'Find My iPhone' app available via the App Store and log in. This will help to track your device.

For an Android device, a 'Find My Device' app is available alongside a Google account.

Report lost property

If you have lost your property on a train or at a station, report it immediately to a member of transport staff who will put you in touch with the releva Be aware nt lost property office. It is an offence to report something stolen if you actually lost it.