Outcomes and your right to appeal
Find out below what to expect at the end of the complaints process and how to appeal the outcome if you need to.
Please note, this information is for anyone who made a complaint before 1 February 2020.
What outcome can I expect from my complaint?
Finally, we’ll let you know any follow-on actions, such as:
- improvement or changes to our procedures
- giving formal advice to improve individuals’ performance
- a referral to the Crown Prosecution Service (CPS) for criminal charges
- formal misconduct proceedings, which could lead to dismissal
- agreement that something went wrong, and deciding that no other action is appropriate or necessary
What is an appeal?
An appeal is a review of how the investigation into your complaint was completed. Where an appeal is made we don’t reinvestigate the complaint itself. Following a review, you'll always be told if the appeal has been upheld or not.
How do I appeal the outcome of a complaint?
If you’re unhappy with the outcome of your complaint, you might be able to appeal. At the end of our investigation, we’ll let you know how to submit an appeal and when you need to do it by.