What if I'm unhappy with the outcome of my complaint?
You can apply for a right of review if you're unhappy about the outcome of your complaint or the way it was handled.
Reviews are carried out either by the British Transport Police Authority (BTPA), or the Independent Office for Police Conduct (IOPC) in serious cases. This means we'll need to share the information we gathered as part of the complaint resolution process with the reviewing body.
You'll be told about your right to review and which body you need to apply to in your outcome letter, which we'll send you after we've handled your complaint.
You need to apply within 28 days or your application won't be accepted, unless there are exceptional circumstances for the delay.
There may be occasions where you don't have a right of review, for instance, if you weren't directly impacted by the incident you're complaining about. This will depend on the circumstances of each complaint. This will be explained to you in your outcome letter.
If you need more advice
If you're not sure what to do next or you need more information, contact the BTPA, the IOPC or an organisation such as your local Citizens Advice Bureau. You can also talk to a legal adviser.