Our vision, mission and values

Our staff and officers follow our vision, mission and values so we can provide the best possible service. Our aim is to get you home safe, secure and on time.

Vision mission and values

Our vision

Our vision is to work with industry partners and stakeholders to deliver a safe, secure, reliable and expanding transport system.

Our mission

Our mission is to protect and serve the railway environment and its community, keeping levels of disruption, crime and the fear of crime as low as possible.

Our values

  • Customer-focused: Being responsive to the needs and demands of our stakeholders and committed to delivering the very best levels of service.
  • Integrity and respect: Acting with honesty and authenticity, demonstrating respect and understanding.
  • Common sense: Taking a sensible and practical approach and challenging bureaucracy.
  • Trust and confidence: Promoting confidence in BTP and the Police Service, providing reliable and consistent quality of service.
  • Determination: Always striving to achieve the best results for the railway, and the public and BTP.
  • Professionalism: Providing smart, skilled and consistent service at all times, representing BTP in the best light.
  • Pride: Taking pride in working for BTP and serving the community.

Equality, Diversity & Inclusion objectives 

We are committed to embedding Equality, Diversity and Inclusion throughout the organisation; aligning our activities to operational objectives and targets as well as ensuring they assist us in meeting our business demands. To find out more, please download a copy of our Equality and diversity objectives 2014-19.

We have an obligation under the Public Sector Equality Duties (Section 149 of the Equality Act 2010) to publish annual data which demonstrates our due regard to:

  • Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
  • Advance equality of opportunity between people who share a protected characteristic and those who do not.
  • Foster good relations between people who share a protected characteristic and those who do not.

This Equality Duty is supported by Specific Duties which require public bodies to publish relevant and proportionate information demonstrating their compliance with the Equality Duty.

Equality, Diversity and Inclusion annual report 2015-16