Hate crime

We’re proud that our officers and staff come from all walks of life and we believe everyone has the right to travel safely. We won’t tolerate behaviour where someone is targeted because they are different or made to feel uncomfortable on their journey.

Hate crime banner

A hate crime is when someone commits a crime against you because of your disability, gender identity, race, religion, sexual orientation, or any other actual or perceived difference.

It doesn't just mean physical violence. Someone using offensive language towards you or harassing you because of who you are (or who they think you are) is also a crime. Another example is someone posting abusive or offensive messages about you online.

You might want to shrug it off if it happens to you. But if you don’t tell us, we won’t know about it and can’t stop it from getting worse, for you or someone else. Even if you’re not sure if it’s a crime or not, you should report it so we can investigate.

How to report hate crime

The majority of people using and working on public transport will be safe and secure. If you experience hate crime on public transport , tell us so we can act.

Text us on 61016 or call 0800 40 50 40 at any time. If you’re in immediate danger, always call 999. For buses and taxis call 101.

Tell us why you think it was a hate crime and what happened. This will help us to investigate it and get you the support you need.

We understand that you might not feel comfortable talking to the police about what happened. There are other ways to report it without talking to us directly.

Visit the True Vision website to submit a report. You can do this anonymously if you want to. The information will be passed to the police to investigate.

For anti-Muslim incidents visit Tell MAMA website, call 0800 456 1226 or call via WhatsApp 0734 184 6086.

For antisemitic incidents visit Community Security Trust website or call 0208 457 9999.

It’s not OK to be targeted because you’re different or because of who you or your friends and family are (or who people think they are). Hate crime doesn’t have to be targeted at you to report it. You can report anything you see happening to someone else or report it on their behalf if they don’t want to.

We stand together

What are we doing about it?

  • We are working with communities to reduce the fear that these incidents can cause.
  • We are building stronger relationships with communities so people who experience hate crime feel more confident about reporting this type of incident to us.
  • Our officers hold community awareness events to reduce the fear of crime among minority groups and to promote our tough stance against discrimination.
  • We work with True Vision to help people report hate crime and hate incidents.
  • We have set up Independent Advisory Groups in different regions to help us engage with communities, develop our plans and to act as critical friends reviewing our activity and operations.
  • Our lesbian, gay, bisexual and transgender support group LINK advise us on LGBT issues in support of policing procedures. 
  • We fund a LGBT Youth Scotland young person’s achievement award for those who have championed peer education of hate crime.

Hate crime strategyHate crime strategy

Hate crime has a significant impact on victims and causes damage to communities. Our strategy outlines our commitment to prevent hate crime where possible, encourage victims to report it when it does happen and bring offenders to justice.

For more information about our approach to tackling hate crime, contact our Safeguarding Unit.



Text 61016You can text us on 61016 to report non-emergency incidents.