61016 text service

The introduction of our 61016 text number in March 2013 was highly successful, with 1,185 incidents reported within the first six months of the service.

The service offers the travelling public and rail staff a means to contact us directly in an anonymous and subtle way, in order to report non-emergency crime.

The relaunch aims to increase awareness of the service and subsequently increase the level of reporting.


When to use the text service:

Text 61016 (or call 0800 40 50 40) when you want to contact us about an issue that doesn't require an emergency response. For example, you can text when:

  • You want to tell about an incident that has already happened
  • You want to tell us about issues affecting your rail journey or your local station
  • You have a general police enquiry

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.

Reporting a Sexual Offence

When to call 999

Always dial 999 when you need an urgent police response:

  • A crime is happening
  • Someone suspected of a crime is nearby
  • Someone is injured, being threatened or in danger

Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff. Advice on when to call 999.

Download the campaign brochure (PDF).

Text 61016 - FAQs

Our Q&A gives all the answers on using our text message service.

Success stories

Take a look at some of our success stories from our Text 61016 service.

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999

Text 61016 good results