Restorative Justice

Restorative Justice brings those harmed by crime or conflict and those responsible for the harm into communication, enabling everyone affected by an incident to play a part in repairing the harm and finding a positive way forward.

Restorative justice is available through BTP as a complimentary process for victims of crime on the railway. Restorative Justice is voluntary and victim led and a BTP Restorative Justice facilitator ensures safe facilitated communication during the entire process.

Government research demonstrates that restorative justice provides an 85% victim satisfaction rate. It also has a 14% reduction in the frequency of re-offending.  (Restorative Justice Council)

BTP are committed to ensuring that all victims of crime are offered consistent restorative practice in line with the Victim’s Code of Practice and the Restorative Justice Councils Best Practice guidelines.

For the victim:

It allows the victim to have a voice and feel they are part of the criminal justice process

It helps prevent victims from feeling powerless and unable to change things

Victims are able to get answers to questions that may help them to find closure on the incident and empowers them to move on.

For the offender:

Can help offenders to take responsibility for their actions

Allows offenders to answer any questions the victim may have

Allows offenders to apologise and repair damage they have caused to the victim

Restorative Justice can help individuals to take responsibility for their actions. The process allows them to answer any questions the victim may have and allows them to apologise and try to repair the damage that has been caused. 

What is the process?

  • As a victim of crime you may be contacted in a number of ways regarding restorative justice
  • Every victim of crime will receive a Victim Contact Letter giving details of what Restorative Justice is and  how to self-refer
  • The Officer in Charge of your case may speak to you about the possibility of Restorative Justice

You may receive a telephone call or letter from a BTP Restorative Justice Facilitator who wishes to talk to you about your case and support they can offer because your case has been identified as possibly being suitable for Restorative Justice.
Once a case has been referred it will be assessed for suitability by BTP’s Restorative Justice Manager. If a Restorative Justice Intervention is appropriate for a case, both then the victim and offender are contacted and the process discussed.

If everyone is in agreement a trained restorative justice facilitator will meet with both the victim and offender in an individual meeting and discuss the incident and hear from their perspective. The facilitator will ask the following questions:

1. What happened?
2. What were you thinking & feeling at the time?
3. Has anything happened like this before?
4. What are you thinking now?
5. What do you need?

The facilitator will then discuss with you the best approach to take that suits you.  Restorative Practices include Direct or In-direct approaches

If appropriate the facilitator will arrange for a direct conference/meeting where the victim and offender are brought together in a facilitated meeting and through discussion, a way to bring closure for all those involved is found.

In some cases a direct approach is not appropriate and the facilitator can then decide to take an indirect process.  This would include one of the following:

  • Written communication
  • “Shuttle” restorative practice (communication through messages via the facilitator)
  • Video conferencing
  • Telephone conferencing
  • Audio/video recordings


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Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999