If you have been a victim of theft
- Cancel your credit and/or debit cards immediately
- Contact the service provider for your phone or gadget and block the device and SIM card immediately
- Consider resetting your passwords for all accounts
Report a theft
If you think your property has been stolen on the railway, it's important that you report it to us on 0800 40 50 40 or text 61016 as soon as possible. You can also contact a police officer or a member of rail staff.
In an emergency, always dial 999.
What happens when I report a theft?
We take every report of theft seriously and do everything we can to catch those responsible.
Once you have reported the theft, it will be logged by our control room. It will then be passed to one of our officers who will keep you informed of the investigation.
Your IMEI number
Keeping a note of your mobile phone or tablet IMEI number can help police track it down if it is stolen. To find your IMEI number:
- Dial *#06# on the keypad and the IMEI number will be displayed.
- Remove the battery of the phone — the IMEI number will be identified on a sticker underneath.
- On an iPhone and iPad, go to Settings > General > About. Scroll down to IMEI to find the 14 digit number.
- The IMEI and serial numbers can also be found in the box that the property came in, or can be provided by the service provider (e.g. EE)
Then register your details on www.immobilise.com, which will help us identify your property if it is stolen.
If you have lost your property on a train or at a station, report it immediately to a member of transport staff who will put you in touch with the relevant lost property office.
Sometimes a thief might dump the stolen item and so contacting a Lost Property office might help you retrieve items of value to yourself but not the thief, such as photographs.
It is an offence to report something stolen if you actually lost it.