Personal safety when travelling on the railway

Rail is the safest form of travel in Britain.

For every million journeys made on the railway, only 16 crimes are recorded. The chances of you becoming a victim of crime while using the railway remain extremely low.

To help you have a safe and secure journey, it’s important to be prepared. Here are some tips that can help you.

Be prepared:

  • Plan your journey before you travel
  • Make sure someone knows when and where you are travelling. Carry a mobile phone with you in case you need to contact them
  • When travelling in a group, arrange a meeting point in case you get separated on your journey
  • If you have a disability and need extra help on your journey, contact the relevant rail company in advance to arrange this
  • You can contact us if you need us by sending a text to 61016. This is especially useful in situations when you may not want to or be able to make a call. Save 61016 in your phone under British Transport Police. Find out more.

At the station

  • Report unattended bags or suspicious behaviour immediately to a police officer or member of rail staff. You can also call us on 0800 40 50 40 or text 61016. If you have no phone signal and can’t find a police officer or member of staff, use a station help point. Find out more about how you can help keep the railway safe and what to look out for.
  • Be aware of your surroundings and keep your belongings with you at all times
  • Avoid listening to headphones, as they can prevent you from being aware of what's happening around you
  • In and around railway stations, avoid poorly lit areas and try to stay in sight of CCTV cameras or close to other people
  • Always follow instructions from rail staff. Stay behind the yellow line on platforms and never cross the tracks

    BTP officer 
On the train

  • When you board the train, choose a seat in a carriage where you feel comfortable
  • Note where the emergency alarms and exits are in case you need to use them
  • Report unattended bags or suspicious behaviour immediately to a police officer or member of staff. You can also call us on 0800 40 50 40 or text 61016.
  • Keep your belongings with you at all times or within sight if that’s not possible. If you’re leaving your seat or likely to fall asleep, keep your valuables with you and out of sight
  • Protect your privacy. Giving out personal details on a mobile phone or displaying them on a luggage label, document or laptop could lead to your identity being stolen or provide useful information for thieves
  • Be careful when using on board WiFi. Don’t send private information unless using a secure webpage (look out for https at the start of the webpage address and click on the padlock icon to see security settingsSee it say it sort it
Travelling at night


You should be as safe and secure travelling by rail at night as you are in the day, but we understand that it can be daunting for some people.

The public tell us that they want to see police officers out on the network late at night and at weekends. In response, we make sure we have officers in the right place at the right time, and run regular late-night operations at stations and on services.

Since 2016, Transport for London has been running Night Tube services on some Underground lines. We prepared extensively for the launch of these services and recruited extra police officers to help keep passengers safe and secure.

If you need our help on your night-time journey, speak to a police officer or call us on 0800 40 50 40. You can also text us on 61016. Don’t forget, you can also speak to rail staff who we work closely with.

Alcohol

Alcohol and the railway can be a dangerous cocktail. In the last 10 years, 25 people have been killed due to alcohol-related incidents on the railway and 82 people were seriously injured (Rail Safety and Standards Board).

We are asking you to keep a clear head.

It is an offence to be drunk on a train, and you could be served a Penalty Notice for Disorder (PND) if we believe you are drunk or have committed an alcohol-related offence.

You could also be refused permission to travel if you are drunk.

At the car park

  • If you’re parking at or near the station, try to choose a parking bay close to an exit if you will be returning in the dark
  • Before leaving your vehicle, ensure it is securely locked and that you take all of your valuables with you or lock them away out of sight
  • If someone is meeting you at the station, make sure you know where they will be waiting. Some stations have several exits and car parks
  • If you take a taxi from the station, only use reputable taxi or mini cab companies

⬅️ Back to keeping yourself and other adults safe

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999

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