Two years of success with 61016

BTP’s pioneering text message service is two years old today.

61016 2 year anniversary

Launched in March 2013, the 61016 number allows rail passengers and staff to report non-emergency incidents simply and discreetly.

During that time, the service has grown in popularity and now receives an average of 850 messages a month.

In total, more than 13,000 texts have been sent which have resulted in more than 5,000 BTP incidents. All texts go directly into our force control room and, while it is not for reporting emergencies, we will send officers if required.

Text 61016The most common type of incident reported to 61016 is anti-social behaviour, such as begging and minor public order offences.

Some more serious incidents have also been reported. In London, officers met a train and made an arrest when a woman spotted a man who had sexually assaulted her on a previous occasion. Another man was arrested when a man discreetly texted 61016 to report a homophobic assault on a train in Newport.

Chief Constable Paul Crowther said: “The success of 61016 is not just demonstrated by the thousands of texts we’ve received but also by those times when it has really made a difference to passengers.

“A train carriage can be a very uncomfortable place to be if there is crime or anti-social behaviour taking place and 61016 gives people a way to contact us quickly and discreetly.

“I would urge all rail passengers to save 61016 to their mobile phone – you never know when you might need it.”

We will text you back if we need more information and will always send you a text to let you know what happened as a result. Your mobile service provider may issue a small charge to text 61016, but the exact cost will depend on your network and tariff.

Take a look at how our Text 61016 service is making a positive difference to passenger journeys.

How to contact BTP:

Examples of when you can text 61016 are:

  • You want to tell about an incident that doesn’t require an emergency response
  • You want to tell us about an incident that has already happened
  • You want to tell us about issues affecting your rail journey or your local station
  • You have a general police enquiry

When to call 999:

Always dial 999 when you need an urgent police response such as:

  • A crime is happening
  • Someone suspected of a crime is nearby
  • Someone is injured, being threatened or in danger

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999