Looking after your property

We're doing everything we can to reduce instances of pickpocketing, gadget theft and luggage theft, and you can protect yourself too.

How to beat pickpockets

  • Keep purses secure and carry wallets in an inside pocket.
  • Zip up hand and shoulder bags.
  • Carry bags in front of you with flaps against your body.
  • Keep straps short and bags tucked under your arm.
  • Don’t display jewellery.
  • Don’t show your money — keep it safely in your pocket.

Watch videos on the tricks of pickpockets.

Protect your gadgets

  • Install a tracker application on your smartphone, which could help trace your device if it’s stolen.
  • Stay alert and aware of what's going on around you when using your phone in public.
  • We're more likely to recover your property if you have marked it properly.
    Register your bicycle at www.bikeregister.com and your phone and other electrical gadgets at www.immobilise.com.
  • Keep a record of the unique reference number (IMEI) on your mobile phone. To get this, dial *#06#.
  • Always use your phone’s security lock or PIN number.
  • Use an ultra violet property marker to write your post code and house number on valuable possessions.
  • Report any lost property at www.reportmyloss.com/ so it can be cross referenced against stolen property. BTP have paid for this service and this is now FREE to members of the public who have lost items on the railway.
  • Insure your possessions and keep the insurance details handy.

Help protect yourself - learn the tricks of phone thieves.

Keep your luggage safe

  • Try to keep luggage close by and in view and check on your bags regularly.
  • Don't leave valuable items unattended on a train when you visit the toilet or buffet car.
  • If you are going to sleep on a train, do not leave valuables in view on the table or seat next to you. Keep them hidden.
  • Ensure any bags placed on the on the floor are in front of you so that any movement of the bag will be noticeable.

Learn luggage thieves' tactics and help protect your valuables.

If you become a victim

We're here to help you. We know how distressing it can be to become a victim of any crime, and we will do everything in our power to find the perpetrator.

To report a crime, you can call us on 0800 40 50 40 or tell a police officer or member of station staff immediately. In an emergency always call 999.

If you have been the victim of a robbery, try and remember as much information about the perpetrator as you can and preserve whatever evidence there is.

If you witness a crime, you should report it to us on 0800 40 50 40, tell a police officer or contact transport staff as soon as you can.

Lost property

If you have lost your property on a train or at a station, report it immediately to a member of transport staff who will put you in touch with the relevant lost property office. It is an offence to report something stolen if you actually lost it.

For more information about lost property on the Tube visit the Transport for London website.

More information

Visit our How we tackle crime pages to find out what we are doing to tackle theft and pickpocketing.