Project Servator

We use Project Servator to deter, detect and disrupt a wide range of criminal activity on the rail network while providing a reassuring presence for the travelling public.

Project Servator deployments are unpredictable and highly visible. They are designed to deter, detect and disrupt a range of criminal activity, from pickpocketing and theft to terrorism.

They involve uniformed and plain clothed officers together with other specially-trained officers. They are supported by other resources, such as police dogs and a network of CCTV cameras. Rail staff also support our deployments through continuous vigilance and regular communication with our officers.

We will turn up unannounced at railway stations to carry out patrols. They will be unpredictable, so they could happen at any time, last for different amounts of time and involve varying numbers of officers and assets.

What you will see

You could see us at your station more than once a day or not see us for a week or more. The key to the deployments being successful in deterring, detecting and disrupting criminal behaviour is that they are unpredictable.

Don’t be surprised or alarmed if you see a Project Servator deployment being carried out at your railway station. Our officers are there to keep you safe. You may also see or meet officers who are there to explain to passengers what we are doing and answer any questions you have. Feel free to talk to them if you want to find out more.

Working together

Businesses and retailers have a vital role to play too. We rely on their support and vigilance to ensure our tactics in the fight against crime are successful. We are working with them to keep the travelling public safe by ensuring they know how to report suspicious activity.

How you can help

You can play a vital role by being vigilant when you are travelling and reporting anything that doesn’t feel right, for example an unattended item or someone acting suspiciously. Don’t leave it to someone else to report it.

  • Tell a police officer or member of rail staff
  • Call 0800 40 50 40 (Freephone)
  • Text 61016
  • In an emergency always call 999

Anti-Terrorist Hotline

You can also contact the Anti-Terrorist Hotline. We want you to look out for the unusual – activity or behaviour that strikes you as not quite right and out of place in your normal day to day life.

You may feel it’s probably nothing, but unless you trust your instincts and report it we won’t be able to judge whether the information you have is important or not. Remember, no piece of information is considered too small or insignificant.

  • Call 0800 789 321.
  • A textphone service is available if you have speech or hearing difficulties 0800 032 4539 (text messages from mobiles are not accepted).
  • Complete an online form.