Preventing offences against rail staff
We're determined to provide a safe environment for all rail
staff. We are working with the rail industry to reduce workplace
What leads to assaults on
There is a strong link between antisocial behaviour and staff
assaults. Any location showing an increase in antisocial behaviour
is more likely to become the scene of an assault.
With an accurate picture of the number and type of offences
taking place at a particular area, we can better protect rail staff
The majority of offences against rail staff arise from a minor
issue such as staff challenging an individual with an incorrect
ticket. Alcohol is also a major factor in staff assaults with those
under the influence more likely to become aggressive over delays or
missing their train.
Common assault without injury is the most commonly reported
offence. Serious injuries or assaults with weapons are thankfully
very rare. Most assault offences are spitting or grabbing clothes,
and pushing victims.
What are we doing about it?
We are working with the Rail Industry Partnership to protect all
We are taking a hard-line approach against those who assault
staff. We will arrest, prosecute and possibly ban from rail
services anyone who uses violence against rail staff.
Together with the train operating companies, we have established
the Staff Safeguarding Group in north east England. The group aims
to increase the confidence of rail staff, reduce crime and disorder
affecting the safety of staff, and to improve awareness of staff
assault and workplace intimidation.
We have produced the “Working
to prevent offences against staff” booklet, which gives advice
and information to staff on how to best protect yourself and how to
report an offence to us.
Advice for rail staff
Members of rail staff are not expected to engage in high-risk
situations with the public, nor are they expected to detain
individuals prior to the arrival of our officers.
We encourage rail staff to report every instance of physical and
verbal aggression directed towards them, even if they perceive it
to be “minor”.
By reporting incidents, it helps us to get a true image of what
is happening to staff, and allows us to offer the best possible
For more information and advice, download the “Working
to prevent offences against staff" booklet.