Our Twitter account
is managed by our Media and Marketing team on behalf of the
If you follow us, you can expect regular
tweets covering some or all of the following:
- Alerts about new content on our website, media centre,
publications, YouTube channel, Flickr account, Foursquare
page and publicity campaigns
- Links to content on external websites (such as newspapers
or train operating companies) which we feel may be of use to
- Invitations to provide feedback on specific issues
- Information from our senior officers about what they’re
- Coverage of selected live events
We may occasionally use some automation on our Twitter account,
such as tools which generate scheduled tweets.
Twitter cannot be used to report railways crime;
call 0800 40 50 40 or text 61016.
Always call 999 in an emergency.
If you follow us on Twitter we will not automatically follow you
back. This is to discourage the use of direct messaging
and avoid spam. It is also so that you can easily identify
other key Twitter users that we think are relevant to our industry
and government. However, being followed by BTP does not
imply endorsement of any kind.
We will update and monitor our Twitter account during office
hours, Monday to Friday.
Twitter may occasionally be unavailable and we accept no
responsibility for lack of service due to Twitter downtime.
Online images and deleting tweets
In some of our appeals we use CCTV or still
photographs of people we want to speak to in connection with the
incident. Media law requires us (and media outlets) to remove any
digital trace of these images if any arrests have been made in
connection to the incident. It is also BTP policy to remove the
images 30 days after they have been published.
Because Twitter’s inline images are attached
to the tweet, we need to delete tweets in order to comply with
media law and our policy.
Our Twitter account holders will only delete
old tweets that need to comply with image removal.
Replies and Direct Messages
We welcome feedback and ideas from all our followers, and
endeavour to join the conversation where possible. However, we are
not able to reply individually to all the messages we receive via
The Media and Marketing team reads all replies and Direct
Messages and ensures that any emerging themes or helpful
suggestions are passed to the relevant people in the
Other ways of contacting us are detailed in the contact
us section of our website.
We only retweet content that you’d expect to
see from us on Twitter.
Unfortunately we cannot respond to all
requests for retweets. We can only retweet specific appeals if they
are published by a local police force, and:
- our officers are involved or assisting in
some way, or
- we believe that any person involved in the
appeal is travelling by train.
Alerts during major incidents
In the event a major incident is declared
we will aim to provide up-to-the-minute tweets where
possible. To present the most accurate information possible, only
the @btp corporate account will tweet during this period.
Followers can now subscribe to BTP Twitter alerts, which will push
broadcast tweets we wish to highlight to user timelines and to
subscribers' phones via SMS text message and/or push
Alerts will only be sent during major
incidents or during critical incidents receiving major national
interest or affects the safety of railway users.
We may occasionally post links to content on external websites,
services or resources that are owned and operated by
third parties. The sites linked from our Twitter
account are not under our control and we do not assume any
responsibility or liability for any communications or materials
available at such linked sites.
We do not intend links on our website to be referrals or
endorsements of the linked entities; they are provided for
Neighbourhood Policing Teams
Selected Neighbourhood Policing Teams (NPTs)
and local area teams tweet regular updates from officers for
anyone who uses the stations we serve.
NPT Twitter accounts welcome all passenger
feedback and will be updating followers on the regular goings-on
while on patrols, tweeting about local policing duties, operations,
stories and crime prevention advice.
Some tweets issued from NPT account,s such as
local appeals, are written by Media and Marketing. The majority of
frontline observations and engagement comes from officers.
Please remember NPT accounts aren’t monitored
all day every day and, like all BTP accounts, crime cannot be
reported on Twitter. To report a crime on the railways call 0800 40
50 40 (or 999 in an emergency).