Twitter policy

Our Twitter account is managed by our Media and Marketing team on behalf of the organisation.

British Transport Police officer with a member of the public

If you follow us, you can expect regular tweets covering some or all of the following:

  • Alerts about new content on our website, media centre, publications, YouTube channel, Flickr account, Foursquare page and publicity campaigns
  • Links to content on external websites (such as newspapers or train operating companies) which we feel may be of use to our followers
  • Invitations to provide feedback on specific issues
  • Information from our senior officers about what they’re doing
  • Coverage of selected live events

We may occasionally use some automation on our Twitter account, such as tools which generate scheduled tweets.

Twitter cannot be used to report railways crime; call 0800 40 50 40 or text 61016. Always call 999 in an emergency.

Following

If you follow us on Twitter we will not automatically follow you back. This is to discourage the use of direct messaging and avoid spam. It is also so that you can easily identify other key Twitter users that we think are relevant to our industry and government. However, being followed by BTP does not imply endorsement of any kind.

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday.

Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

Online images and deleting tweets

In some of our appeals we use CCTV or still photographs of people we want to speak to in connection with the incident. Media law requires us (and media outlets) to remove any digital trace of these images if any arrests have been made in connection to the incident. It is also BTP policy to remove the images 30 days after they have been published.

Because Twitter’s inline images are attached to the tweet, we need to delete tweets in order to comply with media law and our policy.

Our Twitter account holders will only delete old tweets that need to comply with image removal.

Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The Media and Marketing team reads all replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the organisation.

Other ways of contacting us are detailed in the contact us section of our website.

Retweets

We only retweet content that you’d expect to see from us on Twitter.

Unfortunately we cannot respond to all requests for retweets. We can only retweet specific appeals if they are published by a local police force, and:

  • our officers are involved or assisting in some way, or
  • we believe that any person involved in the appeal is travelling by train.
  • Alerts during major incidents

  • In the event a major incident is declared we will aim to provide up-to-the-minute tweets where possible. To present the most accurate information possible, only the @btp corporate account will tweet during this period.

  • Followers can now subscribe to BTP Twitter alerts, which will push broadcast tweets we wish to highlight to user timelines and to subscribers' phones via SMS text message and/or push notifications.

Alerts will only be sent during major incidents or during critical incidents receiving major national interest or affects the safety of railway users.

Other websites

We may occasionally post links to content on external websites, services or resources that are owned and operated by third parties. The sites linked from our Twitter account are not under our control and we do not assume any responsibility or liability for any communications or materials available at such linked sites.

We do not intend links on our website to be referrals or endorsements of the linked entities; they are provided for convenience only.

Neighbourhood Policing Teams

Selected Neighbourhood Policing Teams (NPTs) and local area teams tweet regular updates from officers for anyone who uses the stations we serve.

NPT Twitter accounts welcome all passenger feedback and will be updating followers on the regular goings-on while on patrols, tweeting about local policing duties, operations, stories and crime prevention advice.

Some tweets issued from NPT account,s such as local appeals, are written by Media and Marketing. The majority of frontline observations and engagement comes from officers.

Please remember NPT accounts aren’t monitored all day every day and, like all BTP accounts, crime cannot be reported on Twitter. To report a crime on the railways call 0800 40 50 40 (or 999 in an emergency).

 

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999