We face a wide variety of issues across the rail network.
Here you can find out more about how we tackle crime to make the
rail environment safer for passengers and staff.
To report a crime or incident, call
or text 61016
In an emergency call 999
We don’t deal with lost property, unless it has been stolen. If you have lost something on the rail network, you need to contact the relevant train operator.
We’re committed to providing the highest level of service. If you’re pleased with the service you have received or if you have a complaint to make then we’d like to hear from you.
Want to find out what our local neighbourhood teams are doing to ensure safe travel on the rail network in your area? Use our interactive maps and search tools to find information and news local to you.