Personal safety

Rail is the safest form of travel in Britain. We want to help you prepare for your journey and empower you to stay safe while you travel.

Personal safety

Be prepared

  • Plan your journey before you travel.
  • Make sure someone knows when and where you are travelling. Carry a mobile phone in case you need to contact them.
  • If you have restricted movement, check beforehand that each station can provide you the access you need.
  • When travelling in a group, arrange a meeting point in case you get separated and  supply everyone with the same contact number.

Stay aware

  • Be aware of your surroundings and look confident about where you are going.
  • Avoid poorly lit areas and try to stay in sight of CCTV cameras or close to other people.
  • Avoid listening to headphones, as they can prevent you from being aware of what's happening around you.
  • Keep your own belongings close to you and make sure valuables are kept out of sight.
  • Report unattended bags or packages immediately.

On the train

  • When you board, choose a carriage where you feel comfortable.
  • Protect your privacy. Giving out personal details on a mobile phone or displaying them on a luggage label, document or laptop could alert thieves.
  • Note where the emergency alarm is located in case you need to use it.


We advise only drinking in moderation when travelling, as it is harder to be aware of your surroundings while drunk and you're more likely to become a victim of crime.

It is an offence to be drunk on a train, and you could be served a Penalty Notice for Disorder (PND) if we believe you are drunk or have committed an alcohol-related offence.

You could also be refused permission to travel if you are drunk.

Car park safety

  • If someone is meeting you at the station, make sure you know where they will be waiting. Some stations have several exits and car parks.
  • Try to choose a parking bay close to an exit if you will be returning in the dark.
  • Before leaving your vehicle, ensure it is securely locked and that all personal possessions are locked away.
  • If you take a taxi from the station, only use reputable taxi or mini cab companies.