ATM security

Many stations provide ATMs for our passengers and members of the public to use. Follow our tips to protect yourself and your money.


Before you visit the ATM

  • Memorise your PIN. Never write it down or tell anyone else.

While you use the ATM

  • Be aware of your surroundings. Don't be distracted while using an ATM.
  • Use your hand to cover the keypad when you enter your PIN.
  • Never use an ATM where other people are lingering. If you feel uneasy at any time, move to another machine.

After you’ve withdrawn your money

  • Discreetly put your money away safely out of the view of others.
  • Report confiscated cards immediately. If you can, don’t leave the machine. Instead, call the bank from the ATM where your card was taken.
  • Never rely on the help of strangers to retrieve a confiscated card.
  • Keep close tabs on your day-to-day account activity and immediately report any fraudulent or suspicious withdrawals.