Get safe online

We rely on the internet for managing aspects of our daily lives. Unfortunately, there are also people who use our transport networks who are intent on exploiting the internet to defraud and abuse you, and we’d like to help you to protect yourself against them.

You can also find information about how to keep children safe online

The widespread availability of internet access – together with more advanced mobile devices and apps – also means that we can do a lot of these things whilst travelling, or out and about.

We’ve put together some top tips to help you keep safe. For more information, click on the link and it will take you to more comprehensive, expert advice from Get Safe Online which is easy to follow.

Look after your devices

Get safe onlineBecause smartphones, tablets and laptops are easy to carry around, they’re also easy to lose, drop or have stolen. Today’s devices act like computers, communication devices and, increasingly, wallets, so it’s very important you keep them safe from loss, theft and damage by not leaving them unattended in carriages or cafes, not dropping them under trains or down the toilet, or not falling asleep when using them. Also, we are always on the lookout for pickpockets, but you need to keep your mobile devices secure from them, as you would with your wallet or purse. Always protect your device with a PIN or passcode.

Looking after your devices

Safe Wi-Fi

Keeping your confidential communications and transactions (like private or work email, shopping and banking) to yourself is vital to avoiding fraud or identity theft. Unfortunately, you cannot rely on public Wi-Fi to be secure – whether it’s free or paid for – as what you’re doing could be intercepted. Our advice is: don’t use public Wi-Fi if you need to keep what you’re doing to yourself. Instead, use 3G or 4G (even if they’re slower), use a broadband dongle, use a VPN (Virtual Private Network), or wait until you get home or to the office.

Safe Wi-Fi

Be aware of who’s around & behind you

Trains and stations (including catering outlets) are incredibly busy places, and if you’re doing something confidential on your phone, tablet or laptop, there’s a chance that somebody may be checking it out over your shoulder. They could be completely innocent, fraudsters or opportunists. Always be aware of what’s going on around you, and be vigilant for ‘shoulder surfers’.

Be aware of who's around you

Searchable devices

If possible, turn off features such as Bluetooth, AirDrop and contactless payments as in crowded places, these could potentially be used to compromise your phone or send you unwanted/inappropriate content.

Searchable devices

Contactless payments

With the widespread ability to make contactless payments of up to £30 without Chip and PIN, it’s easy to pay for refreshments, travel and other purchases whilst on the move. This is done with your contactless payment card or phone-based solutions like Apple Pay or Barclaycard Pay Tag – or Oyster Card for travel. However, contactless payments do have their drawbacks, such as card clash (inadvertently paying with the wrong card or device) and also the ability for your card or phone to be intercepted without your knowledge, and money to be stolen. Look after your contactless cards and phone and consider investing in a purpose-made wallet to protect them from these problems.

Contactless payments

The tips on this page cover some of main issues you need to be aware of when using our rail networks. Get Safe Online offers comprehensive advice for everyone using the internet, and we advise you to update your knowledge.