61016 text service

A relaunch of our 61016 text service following a successful initial launch of the 'We get the message' campaign.


The introduction of our 61016 text number in March 2013 was highly successful, with 1,185 incidents reported within the first six months of the service.

The service offers the travelling public and rail staff a means to contact us directly in an anonymous and subtle way, in order to report non-emergency crime.

The relaunch aims to increase awareness of the service and subsequently increase the level of reporting.

When to use the text service:

Text 61016 (or call 0800 40 50 40) when you want to contact us about an issue that doesn't require an emergency response. For example, you can text when:

  • You want to tell about an incident that has already happened
  • You want to tell us about issues affecting your rail journey or your local station
  • You have a general police enquiry

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.


Download the campaign brochure (PDF).

For more information about the campaign, the weeks of action and successful convictions, visit our 61016 pages.


Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999