How to report a crime on the railway
If you do become a victim of crime it is important that you ask
for help and report it. You can call us on 0800 40 50
40 or text 61016. In an emergency,
Please feel free to approach one of our police officers or any
member of rail or Tube staff, if you have been a victim of or have
witnessed a crime.
If it is not an emergency and you want to report a crime on the
National Rail, London Underground, London Overground, Docklands
Light Railway, Midland Metro tram system, Croydon Tramlink,
Sunderland Metro and the Glasgow Subway, call us on 0800 40
50 40 or text
If your enquiry concerns buses or roads, you can contact local
police anywhere in the country by dialling 101. In
an emergency, always call 999.
When you report a crime
We will try to deal with your crime report as quickly as
possible but please remember that we must prioritise those in
- If a crime is taking place or a serious crime has been
committed, we will always try to attend as soon as we possibly
- For other offences, which have already happened and where
no-one is in danger, police may take some initial details before
arranging to take further information from you at a later
Any officer or member of police staff should deal with you with
consideration and professionalism.
If you are in any way unhappy about how you or your report of
crime has been investigated you have a right to make a complaint
and we would encourage you to do so if you feel dissatisfied.
Other help is available
There are a range of services who work alongside the police
to support victims of crime. For example, we can put you in touch
with Victim Support, a charity which provides help to victims of
There are services especially set up to help victims of sexual
offences. Ask the officers dealing with your case to put you in
contact if you would like to talk to someone.
If you are in the UK from overseas and fall victim to crime,
your embassy or consulate should be able to help you.