ATM security

Many stations provide ATMs for our passengers and members of the public to use. Follow our tips to protect yourself and your money.

ATM

Before you visit the ATM

  • Memorise your PIN. Never write it down or tell anyone else.

While you use the ATM

  • Be aware of your surroundings. Don't be distracted while using an ATM.
  • Use your hand to cover the keypad when you enter your PIN.
  • Never use an ATM where other people are lingering. If you feel uneasy at any time, move to another machine.

After you’ve withdrawn your money

  • Discreetly put your money away safely out of the view of others.
  • Report confiscated cards immediately. If you can, don’t leave the machine. Instead, call the bank from the ATM where your card was taken.
  • Never rely on the help of strangers to retrieve a confiscated card.
  • Keep close tabs on your day-to-day account activity and immediately report any fraudulent or suspicious withdrawals.