(Cymraeg)
As the national, specialist policing
service for the railways, we will:
Always treat you fairly with
dignity and respect, ensuring you have fair access to our services
at a time that is reasonable and suitable for you.
Respond to incidents that
require a police presence in a manner that helps keep travel
disruption to a minimum.
Answer emergency calls as
soon as possible, giving you an estimated time of arrival and
getting to you safely.
Allocate our resources to
target local concerns and priorities through local monthly meetings
with the railway industry and regular engagement with passengers
and their representatives.
Agree annual local
operational policing priorities with our partners and publish them
within our Area policing plans.
Provide updates on local
crime and policing issues through the monthly publication of crime
maps, which will illustrate crime levels and trends at each
station.
Where we have Neighbourhood
Policing Teams, provide you with information so you know who your
dedicated team is, where they are based, how to contact them and
how to work with them. We will ensure that Neighbourhood Policing
Teams and other police patrols are visible at times when they will
be most effective and when you tell us you need them most. Teams
will not be taken away from your neighbourhood business more than
absolutely necessary. They will spend at least
80% of their time in your neighbourhood,
tackling local priorities.
Make the railway safer by
working with station operators to implement the Secure Stations
Scheme.
Provide a quality service to
victims of crime on the railway. If you are a victim of crime on
the railway, we will keep you informed about the progress of your
case by updating you at least on a monthly basis until the case is
closed.
Deal with you in a polite,
professional and efficient manner whenever you come into contact
with us.
Acknowledge any
dissatisfaction with the service you have received within 24 hours
of reporting it to us. To help us fully resolve the matter, we will
discuss with you how it will be handled, give you an opportunity to
talk in person to someone about your concerns and agree with you
what will be done about them and how quickly.
The standards within the pledge are
supported by the detailed operational objectives outlined within
this policing plan.