Our vision, mission and values
Our staff and officers follow our vision, mission and
values so we can provide the best possible service. Our
aim is to get you home safe, secure and on time.
Our vision is to work with industry partners
and stakeholders to deliver a safe, secure, reliable and expanding
Our mission is to protect and serve the
railway environment and its community, keeping levels of
disruption, crime and the fear of crime as low as possible.
- Customer-focused: Being responsive to the
needs and demands of our stakeholders and committed to delivering
the very best levels of service.
- Integrity and respect: Acting with
honesty and authenticity, demonstrating respect and
- Common sense: Taking a sensible and practical
approach and challenging bureaucracy.
- Trust and confidence: Promoting
confidence in BTP and the Police Service, providing reliable and
consistent quality of service.
- Determination: Always striving to achieve the
best results for the railway, and the public and BTP.
- Professionalism: Providing smart, skilled and
consistent service at all times, representing BTP in the best
- Pride: Taking pride in working for BTP
and serving the community.
Equality and diversity objectives
We are committed to embedding Equality, Diversity and
Human Rights responsibilities throughout the organisation; aligning
our activities to operational objectives and targets as well as
ensuring they assist us in meeting our business demands. To
find out more, please download a copy of our
Equality and diversity objectives 2014-19.
We have an obligation under the Public Sector Equality Duties
(Section 149 of the Equality Act 2010) to publish annual data which
demonstrates our due regard to:
- Eliminate unlawful discrimination, harassment
and victimisation and other conduct prohibited by the Act.
- Advance equality of opportunity between
people who share a protected characteristic and those who do
- Foster good relations between people who
share a protected characteristic and those who do not.
This Equality Duty is supported by Specific
Duties which require public bodies to publish relevant and
proportionate information demonstrating their compliance with the
Part 1: Delivering Passenger and Staff Confidence
Part 2: Building a Representative Workforce for the 21st