Family Liaison Officers (FLOs)
Our Family Liaison Officers (FLOs) are specially trained
to provide a two-way flow of information between bereaved
families and our investigation teams. They help support the family
through the police investigation, answer questions and gather
important information about the person who has died.
After someone dies on the railway, it is vital to gather a
full picture of what happened as soon as possible, so that we can
establish the cause and circumstances of their death. Our
Family Liaison Officers help us to do this in a way that is best
for their family and friends.
The role of a Family Liaison Officer
Family Liaison Officers are trained to
support families and friends who have lost a loved one on the
railway. They can:
Communicate with the bereaved, build trust
and provide proactive support
- Act as a consistent point of contact for loved ones
and keep them up to date about how the investigation
- Help loved ones prepare for a post-mortem, court
case or inquest
- Understand the effects of bereavement on different people and
age groups, including children
- Liaise with the coroners office and the media if
- Keep logs of each meeting with the family, to support
the ongoing investigation and build up a picture of what
Our Family Liaison Officers can also direct family and
friends to organisations where they can get emotional support or
practical advice, such as Cruse Bereavement Care, Victim Support
and The Candle Project.
Working to reduce suicides on the railway
While not every fatality on the railway is caused by someone
taking their own life, we support Samaritans' campaign,
which helps people working in suicide prevention to reach
out to working class men aged 30-60, who are more at
risk of suicide.
We continue to work closely with Samaritans to help our
officers, staff and the media understand more about suicide and how
we can work together to help prevent it.
For more about Samaritans, including how
to contact them, visit the Samaritans