Family Liaison Officers (FLOs)

Our Family Liaison Officers (FLOs) are specially trained to provide a two-way flow of information between bereaved families and our investigation teams. They help support the family through the police investigation, answer questions and gather important information about the person who has died.

British Transport Police officer

After someone dies on the railway, it is vital to gather a full picture of what happened as soon as possible, so that we can establish the cause and circumstances of their death. Our Family Liaison Officers help us to do this in a way that is best for their family and friends.

The role of a Family Liaison Officer

Family Liaison Officers are trained to support families and friends who have lost a loved one on the railway. They can:

  • Bereavement bookletCommunicate with the bereaved, build trust and provide proactive support
  • Act as a consistent point of contact for loved ones and keep them up to date about how the investigation is progressing
  • Help loved ones prepare for a post-mortem, court case or inquest
  • Understand the effects of bereavement on different people and age groups, including children
  • Liaise with the coroners office and the media if required
  • Keep logs of each meeting with the family, to support the ongoing investigation and build up a picture of what happened.

Our Family Liaison Officers can also direct family and friends to organisations where they can get emotional support or practical advice, such as Cruse Bereavement Care, Victim Support and The Candle Project.

Working to reduce suicides on the railway

While not every fatality on the railway is caused by someone taking their own life, we support Samaritans' campaign, which helps people working in suicide prevention to reach out to working class men aged 30-60, who are more at risk of suicide.

We continue to work closely with Samaritans to help our officers, staff and the media understand more about suicide and how we can work together to help prevent it.

For more about Samaritans, including how to contact them, visit the Samaritans website.

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999