‘See It. Say It. Sorted.’
How you can help keep the railway safe

We’re asking rail passengers and people who use railway stations to help keep themselves and others safe by reporting unusual items or activity on the railway

See it Say it Sorted

We’ve all got a role to play in keeping the rail network safe, and we rely on you to be our eyes and ears.

See It.

Please remain vigilant for anything that seems out of place or unusual on trains or at stations. This could include:

  • Someone being somewhere they shouldn’t be, for example trying to get through a door marked ‘no entry’
  • An unattended bag
  • Someone checking security arrangements, for example filming CCTV cameras at a station
  • Someone avoiding rail staff and police officers
  • Someone who could be concealing something under their clothing.

Say It.

If you see something that doesn’t feel right, we want to hear from you. Let us decide if what you have seen or what you know is important.

You should tell a member of rail staff or a police officer what you have seen. You can also call us on 0800 40 50 40, or text us on 61016.

In an emergency, always call 999.


We will check any information you give us thoroughly. Every day we receive reports about suspicious behaviour or unusual activity from members of the public and we take your information seriously.

In 2014, the information we received from a vigilant train passenger led to a man being arrested under the Terrorism Act.

A woman reported seeing a man on a Poole to Waterloo train in January 2014 viewing videos of flares being thrown at football matches and documents on his laptop which appeared to be related to bomb-making. She took photographs on her phone and contacted BTP.

An investigation followed, and a suspect was arrested at Stansted Airport in May 2014 as he was about to board a plane. He was arrested on suspicion of committing an offence under the Terrorism Act 2000.

The 22-year-old student was found to be in possession of a banned publication, and a box of maritime distress flares, which were in his luggage in the hold of the plane he was about to board.

He later pleaded guilty to taking the flares on to a passenger jet and to possessing a terrorist manual. He was sentenced to 18 months in prison, suspended for two years.

What you will see and hear

Posters started to be displayed at major railway stations across England, Scotland and Wales from 1 November 2016. Updated security announcements will also be made at stations.

The campaign, which is designed by government, police and the rail industry, will be rolled out across the rest of the rail network in 2016/17.