We will listen to your views to help improve our service and
consult widely to make sure we meet the diverse needs of the
communities we serve. We run ongoing consultations so we can
respond to the needs of our community.
Citizens'
Panels
We run Citizens' Panels in
the North Eastern and North Western area giving you the opportunity
to express your views on the policing of your local
railways. These are attended by both BTP officers and staff.
Crime
Surveys
We conduct the Victims of Crime Survey across all of our seven
areas. The results are used to monitor compliance with the Victims'
Code of Practice and our Quality of Service commitment. We measure
levels of satisfaction at every stage of the victim's contact with
us. The reasons for these levels are examined and, where
necessary, we change our practices.
Our online survey looks at rail passengers opinions on the
service we provide. It runs from October to March every year and a
summary of the results can be found online.
We also have a section about security on the railway within
the large scale bi-annual National
Passenger Survey conducted by Passenger
Focus. This helps us to analyse the degree of fear of crime on
the railways, and, in particular, the types of crime that are most
worrying to passengers. The results allow us to target our
resources to the issues that are most relevant.