We will listen and respond appropriately to concerns and complaints. It is important to increase public confidence in our ability to deal with such issues effectively. If you make a complaint against British Transport Police we will:

• demonstrate police accountability
• operate to improve standards
• be responsive to the complainant’s needs
• be just and proportionate
• be timely and effective
• be open to public scrutiny and sensitive to the public interest

If you would like further information about how to make a complaint – including information about how to make a complaint please go to our Complaints against the Police page.