Like all police forces, British Transport Police (BTP) deals with enquiries from the public and as such we have a responsibility to provide a quality of service.

The Quality of Service department is responsible for making sure we meet the standards set out in the Quality of Service Commitment developed by the Association of Chief Police Officers (ACPO) and the Home Office.

The Quality of Service Commitment outlines our responsibilities as officers and police staff to provide the highest quality of service when interacting with the public. You can find out more about our responsibilities and how we fulfil them through the links below:

Making it easy to get in contact

Providing a professional service

Making a positive first impression

Keeping you informed

Making sure your voice counts

Dealing effectively with victims of crime

Listening and responding to concerns and complaints

Freedom of Information

Want to find more?

If you would like further information on this area of BTP please contact the team on 020 7830 8923 or alternatively email: btp.qos.researchteam@btp.pnn.police.uk