If you want to make a complaint on any of the below topics, please click here to complete the online complaints form.

• operational policing policies (where there is no issue of conduct)
• organizational decisions that influence direction and control
• general policing standards in BTP
• operational management decisions (where there is no issue of conduct)

Complaints in writing

If you prefer to contact us in writing, include the general issue which you would like to make the complaint about and send it together with your name and contact details to:

Professional Standards Department

British Transport Police

25 Camden Road

London NW1 9LN

Alternatively call 0207 830 8828 for more information.