If you want to make a complaint about the conduct of an individual police officer or member of British Transport Police staff please click here to complete the online complaints form.

You should email us if you:

• were the person directly involved in an incident 
• witnessed an incident
• were adversely affected by an incident
• are representing a person directly involved in an incident (as long as you have written consent)
• are a member of a different police force who was off duty at the time of the incident
  
  

Complaints in writing

If you prefer to contact us in writing please include the following information together with your name and contact details:

• what happened
• when it happened
• who was involved
• what was said or done
• whether there were witnesses and how they can be contacted
• details of any damage or injury

Send to:

Professional Standards Department, British Transport Police, 25 Camden Road, London NW1 9LN. Alternatively call 0207 830 8828 for more information.