If you want to make a complaint about the conduct of an
individual police officer or member of British Transport Police
staff please click
here to complete the online complaints form.
You should email us if you:
- were the person directly involved in an incident
- witnessed an incident
- were adversely affected by an incident
- are representing a person directly involved in an incident (as
long as you have written consent)
- are a member of a different police force who was off duty at
the time of the incident
Complaints in writing
If you prefer to contact us in writing please include
the following information together with your name and contact
details:
- what happened
- when it happened
- who was involved
- what was said or done
- whether there were witnesses and how they can be contacted
- details of any damage or injury
Send to:
Professional Standards Department, British Transport Police, 25
Camden Road, London NW1 9LN. Alternatively call 0207 830 8828 for
more information.