Information in other languages:

Gujarati, Urdu, Hindi, Polish, Punjabi, Arabic, Chinese, Kurdish

Ensuring integrity means maintaining the highest professional standards. The Professional Standards department investigates complaints against the police and deals with issues of misconduct.

We are committed to providing a high standard of service to the public. If you think a police officer or a member of police staff has behaved incorrectly or unfairly, you have the right to make a complaint.

Unless there are exceptional circumstances, you should make your complaint within 12 months of the alleged incident. If you wish to make a complaint please click on one of the links below. Complaints will be acknowledged within five days.

Making a complaint about an individual

Making a complaint about a general policing issue

The complaints procedure

Want to find out more?

If you would like further information on this area of BTP please contact the team on 020 7830 8828 or look at the Professional Standards department's page.