61016: our non-emergency text number

You can text us on 61016 to tell us about non-emergency incidents. In an emergency always dial 999.

61016

You can text us on 61016 to report non-emergency incidents, similar to the ones you would report to the 101 phone number provided by your local police force.

The text number is monitored 24/7 and, while it is not for reporting emergencies, we will be able to send officers if required.

When to use the text service:

Text 61016 (or call 0800 40 50 40) when you want to contact us about an issue that doesn't require an emergency response. For example, you can text when:Text 61016 good results

  • You want to tell about an incident that has already happened
  • You want to tell us about issues affecting your rail journey or your local station
  • You have a general police enquiry

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.

When to call 999:

Always dial 999 when you need an urgent police response such as:

  • A crime is happening
  • Someone suspected of a crime is nearby
  • Someone is injured, being threatened or in danger

Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.

Advice on when to call 999

More information on 61016

Our Q and A gives all the answers on using our text message service.

Success stories

Take a look at some of our success stories from our Text 61016 service.

Text 61016 is 4

Our text 61016 service celebrates its fourth birthday.

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999