61016: our non-emergency text number
You can text us on 61016 to tell us
about non-emergency incidents. In an emergency
always dial 999.
You can text us on 61016 to report non-emergency
incidents, similar to the ones you would report to the 101
phone number provided by your local police force.
The text number will be monitored 24/7 and, while it is not for
reporting emergencies, we will be able to send officers if
When to use the text service:
Text 61016 (or call 0800 40 50 40) when you want to contact
us about an issue that doesn't require an emergency response. For
example, you can text when:
- You want to tell about an incident that has already
- You want to tell us about issues affecting your rail journey or
your local station
- You have a general police enquiry
If your enquiry concerns buses or roads, you can contact local
police anywhere in the country by dialling 101.
When to call 999:
Always dial 999 when you need an urgent police response
- A crime is happening
- Someone suspected of a crime is nearby
- Someone is injured, being threatened or in danger
Your mobile service provider may issue a small charge to text
61016. The exact cost will depend on your network and tariff.
BTP’s text service turns three
It is three
years since we introduced our pioneering and
text number, which has now received more than 32,500 messages from UK rail
More information on 61016
Our Q and A gives all the answers on using our text message service.
Take a look at some of our success stories from our Text 61016 service.