61016: our non-emergency text number

You can text us on 61016 to tell us about non-emergency incidents. In an emergency always dial 999.

61016

You can text us on 61016 to report non-emergency incidents, similar to the ones you would report to the 101 phone number provided by your local police force.

The text number will be monitored 24/7 and, while it is not for reporting emergencies, we will be able to send officers if required.

When to use the text service:

Text 61016 (or call 0800 40 50 40) when you want to contact us about an issue that doesn't require an emergency response. For example, you can text when:

  • You want to tell about an incident that has already happened
  • You want to tell us about issues affecting your rail journey or your local station
  • You have a general police enquiry

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.

When to call 999:

Always dial 999 when you need an urgent police response such as:

  • A crime is happening
  • Someone suspected of a crime is nearby
  • Someone is injured, being threatened or in danger

Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.

Advice on when to call 999 

BTP’s text service turns three

It is three years since we introduced our pioneering and innovative 61016 text number, which has now received more than 32,500 messages from UK rail users.

More information on 61016

Our Q and A gives all the answers on using our text message service.

Success stories

Take a look at some of our success stories from our Text 61016 service.

 

Contact Us

To report a crime or incident, call

0800 40 50 40

or text 61016

In an emergency call 999